You Now Have Access To Quality Pet Care From the Comfort and Safety of Your Own Home.
Updated March 24, 2020
To ensure our patients continue to get the best veterinary care possible while adhering to shelter-in-place orders, we are very excited to announce that we now offer telemedicine services for remote pet care!
We will begin offering telemedicine to our clients through the airVet App starting on Thursday, March 26th.
While telemedicine may not offer the same feeling as an in-person visit to our clinic, this virtual appointment allows you to connect to our medical team and get fast, reliable answers to your questions or concerns via video or chat.
With airVet, you have access to a veterinarian 24 hours a day, 7 days a week. During regular business hours, you’ll be connected to either Dr. Chigos or Dr. Johnson for a remote consultation. For after-hours service calls you’ll be connected to another experienced veterinarian who can immediately assist you and communicate with your Wildwood team for any follow-up services or care. Plus, with airVet, your care team has instant access to your pet’s records which means no additional time is needed to reiterate your pet’s medical history.
Once you’ve downloaded the app, add your pet information and search for Wildwood Veterinary Clinic as your home hospital. Select your primary veterinarian and you are ready to request your first call!
Important Telemedicine Details:
- airVet connects you with your Wildwood veterinary team during business hours but will utilize third-party veterinarians for after-hours calls.
- airVet consultation calls may cost an additional fee
- Not all ailments are suited for telemedicine, and telemedicine is not suitable for urgent or emergency care.
What Is Suitable For Telemedicine Calls?
- Coughing, sneezing, signs of upper respiratory infections
- Skin conditions, itching or rashes
- Diabetic care and management
- External parasites (fleas, ticks, mites, etc.)
- Gastrointestinal upsets, intestinal parasites
- Hospice care
- Lameness evaluations
- Nutritional counseling
- Stressed or anxious pets and behavioral evaluations
- Suture checks or surgery re-checks
If you think that you pet is in need of emergency care, please contact us immediately at (503) 477-4757.
Our COVID-19 Policy
Updated March 17, 2020
As we stay current with the Coronavirus pandemic, we have made the decision to limit human interaction within our clinic. With the rising threat of COVID-19 and recent mandates to restrict crowd interaction, we have implemented a new temporary policy to restrict clients from gathering in our clinic. At this time, our clinic remains open and is operating under regular business hours, but with restrictions.
Beginning on Tuesday, March 17th, we are requiring that all appointments be drop-offs only and interactions with our staff will take place via telephone, email or curbside.
In response to the recent and ever-changing recommendations regarding the Coronavirus outbreak, we are offering the following options for the care of your pet:
Curbside Pick-Up For Drop-Off Appointments
Please call us at (503) 477-4757 when you are on our way and a member of our team will meet you at the door to pick-up your pet, go through the check-in process, and then take your pet inside for their scheduled appointment. After dropping off your pet, we will:
- Perform a regular exam with your pet and email you a treatment plan for any suggested preventative care services. You will be able to approve these services via email or by phone. You will still have the opportunity to communicate with the veterinarian over the phone.
- Take payment over the phone after services are completed.
- Schedule a discharge time and arrange to meet you again at the door or curbside to pick-up your pet.
Urgent Care For Home Quarantined Pets
If you live in the south waterfront area and find yourself in a home quarantine situation, we may be able to arrange a pick-up at your location to provide urgent care for ill pets. Please call us at (503) 477-4757 to discuss urgent care pick-up options.
Curbside Pick-Up of Food and Medications
If your pet relies on medications or prescriptions diets, we recommend ensuring that you have enough supply to last through at least 2-3 weeks of a possible home quarantine situation. Please call us at (503) 477-4757 to place an order. Note that it may take us 2-3 days to obtain large quantities of food or certain medications, so please plan ahead. We will have you pay over the phone and will bring your receipt and products directly to your car.
Purchasing Medications Online
We strongly encourage you to purchase your pet’s food and medication either through our clinic or directly through our online pharmacy partner. During this time we are willing to waive our third-party prescription policy to help accommodate our clients. However, please note that we will have limited staff during this time with limited resources to approve third party prescription requests.
We are here to serve our community and to help your animal companions stay healthy. As you know, pets are wonderful stress-relievers and we want to make sure we do all we can to assist safely during these challenging times.
Please don’t hesitate to call us at (503) 477-4757 if you have questions or need assistance for your pet in any way. Thank you for your patience and cooperation while we navigate through this process.
Additional COVID-19 Resources:
Coronavirus and Pets:
Currently, there is no evidence that companion animals can be infected with or spread COVID-19. This is a rapidly evolving situation and information will be updated by the CDC as it becomes available.
The canine coronavirus vaccines is only effective in protecting dogs against an enteric (intestinal) coronavirus infection and is not licensed for protection against respiratory coronavirus infections in dogs. This vaccine DOES NOT provide cross-protection against COVID-19.
For more information on COVID-19 and pets, please visit the American Veterinary Medical Association COVID-19 Page.